Introduction

This Privacy Policy (“Policy”) outlines how VR Mobility Private Limited (“the Company” or “Firm”) collects, uses, and discloses your information when you use the mobile applications VOZI Cabs and VOZI Driver Partner (referred to as “App” or “Application”). By using our services, you consent to the practices described in this Policy. This Policy is effective from January 1, 2025, and may be updated by posting changes on this page. Continued use of the App signifies agreement with any updates.

1. Scope of the Policy

1.1 The Company acts as a technology platform enabling users to schedule transportation and logistics services through its apps. Users include end-users, drivers, and other stakeholders accessing services provided by the Company.

1.2 By using the App, you agree to the terms of this Policy, including the collection and usage of your information.

2. Information We Collect and Its Use

2.1 Personal Information: This includes but is not limited to your name, email address, contact details, and location. Such information is collected when you create an account or use the App's features.

2.2 Device Information: We collect data such as your device's IP address, type, operating system, browser type, and geographic location.

2.3 Usage Data: Includes the features accessed, time spent on the App, and pages visited.

2.4 Third-Party Sign-In: If you log in via third-party services (e.g., Google or Facebook), we may access your profile information as allowed by these services.

3. Cookies and Tracking Technologies

3.1 Cookies are used to improve user experience, track usage, and store preferences. Users can manage cookie preferences through browser settings.

3.2 Third-party services such as Google and Facebook may also use cookies for targeted advertising.

4. Consent and Sharing of Information

4.1 Your information is shared with authorized Company personnel, third-party service providers, and other stakeholders as necessary to provide and improve services.

4.2 We may disclose information:

• To comply with legal obligations.
• To protect Company rights or property.
• During business transitions, such as mergers or acquisitions.

5. Access and Updates

5.1 Users can review and update their Personal Information through the account settings within the App.

5.2 Service providers are required to upload and share necessary documents on the App for verification and compliance purposes.

6. Security Measures

6.1 We employ industry-standard safeguards to protect Personal Information from unauthorized access or disclosure.

6.2 Despite these measures, we cannot guarantee complete security for online transactions. Users are encouraged to secure their account credentials.

7. Children's Privacy

7.1 The App does not knowingly collect information from children without parental consent. If notified, we will delete such data and terminate the associated account.

8. Permissions Required by the App

8.1 Camera and Files: Used for document verification and identity proof.

8.2 Location: Used for accurate service delivery and tracking.

8.3 Contacts and SMS: Accessed for features like emergency calls and one-time verification.

9. Third-Party Services

9.1 Information may be shared with payment gateways (OPGSPs) and other service providers to facilitate transactions and improve service delivery.

10. Information Sharing

10.1 Personal Information may be shared with trusted partners for service enhancements. All partners are contractually obligated to protect user information.

10.2 Data may be disclosed for legal purposes or to prevent fraudulent activities.

11. Confidentiality

11.1 We limit access to your information to authorized personnel and comply with applicable data protection laws.

11.2 While we employ safeguards, no electronic transmission or storage method is 100% secure.

12. User Consent

By using the App, you consent to the collection, processing, and sharing of your information as outlined in this Policy.

13. Grievance Redressal

For concerns regarding this Policy or data usage, contact our grievance officer at talktous@vozi.in.

14. Contact Information

Users are encouraged to provide feedback or raise concerns by contacting the Company at the email address provided in the App.

15. Permissions and Data Use

15.1 The App requests specific permissions (e.g., camera, location, contacts) solely for providing its services. Data is securely managed and not shared without authorization.

15.2 Location Services: Necessary for service tracking and delivery. Background location access is used only for essential service functions.

15.3 Files and SMS: Collected for document verification and one-time password authentication.

15.4 Users can enable or disable permissions via device settings.

16. Changes to the Privacy Policy

We reserve the right to update this Policy. Continued use of the App signifies acceptance of the revised terms.